Warner Music Group Artist Royalties Portal

Help & FAQs

Who do I contact if I have questions about my royalty statements or royalty account?

Please call the WMG Royalties Hotline at 877-343-7784 or send an email with your questions to RoyaltyQuestions@WMG.com. In order to help us access your account information quickly, please be ready to provide the vendor and contract numbers that appear at the top of your royalty statement.

Who do I contact if I believe I am owed royalties?

Please call the WMG Royalties Hotline at 877-343-7784 or send an email to RoyaltyQuestions@WMG.com. Please be prepared to provide us with any supporting documentation (such as a recording agreement or a letter of direction) you may have, to help us research your claim.

When will I get my next statement?

The recording (or other) agreement states our obligation to pay you royalties and the frequency you will receive statements. In most instances, we account on a quarterly or half-yearly basis, and we send out statements between 45 and 90 days after the end of each accounting period.

The due date for my current statement has passed, and I do not see it on the WMG Artist Royalty Portal. What should I do?

It may take up to two days for your royalty statement to appear in the Portal. If you do not see your statement in the Portal within 3 business days after your statement due date, please call the WMG Royalties Hotline at 877-343-7784 or send an email to ArtistRoyalties@wmg.com. In order to help us access your account information quickly, please be ready to provide the vendor and contract numbers that appear at the top of your royalty statement.

Why is my account on hold?

There are a number of reasons why we place accounts on hold occasionally, including without limitation the following: we are missing paperwork related to your account; there are pending legal issues that implicate your account; we do not have a current address for you; we do not have a current completed and signed Tax form from you; or we have received a Tax Levy from a federal, state or local tax agency instructing us to pay any royalties due to the agency concerned. To find out why your account is on hold, please call the WMG Royalties Hotline at 877-343-7784 or send an email to RoyaltyQuestions@WMG.com. In order to help us access your account information quickly, please be ready to provide the vendor and contract numbers that appear at the top of your royalty statement.

I registered to receive access to the WMG Artist Royalty Portal. Will you now be emailing me my royalty statement(s)?

No. Once you successfully register to receive access to the Portal, we will post your royalty statements to your account in the Portal, where you will be able to access them and then download them to your computer or other connected device.

I am the beneficiary of a deceased person who had a royalty account with you. What do I need to do to start receiving the statements and payments (as applicable) for that royalty account?

In order for us to change the vendor on a royalty account to the beneficiary of a deceased royalty payee, we need a copy of the death certificate and copies of the deceased royalty payee’s estate documents that identify the royalty payee’s beneficiaries to start. Once we receive those documents, we may need you to provide other, additional estate-related documents and information, as the necessary documents can vary from case-to–case. If you call the WMG Royalties Hotline at 877-343-7784 or email us at RoyaltyQuestions@WMG.com, we will work with you to identify the documents you will need to provide and then update the vendor on the account(s) concerned.

How do I change my mailing address?

Please fill out: (1) a Change of Address Form, and (2) a W-9 Tax Form (US individuals and business entities), a W8-BEN Tax Form (non-US individuals), or a W8-BEN-E (non-US business entities). Then send those completed forms to us via email to RoyaltyQuestions@WMG.com or via regular mail at the following address: Warner Music Group, Center of Excellence for U.S. Shared Services, ATTN: Inquiries Team — 511 Union Street, Suite 1200, Nashville, TN 37219. Instructions for the W9 can be found here, instructions for the W8BEN can be found here, and instructions for the W8BEN-E can be found here. These instructions should help you determine which form you need to complete and submit. If you have further questions about which form you should complete, you should consult with your tax advisor.

How to I change the payee on my account?

In order to change the payee on your account, the original contracting party or parties associated with your account must authorize the change. Typically, this authorization is provided in the form of a “letter of direction” signed by the original contracting party or parties to the original contract (other than the WMG label concerned). This letter should specify the new payee and contain our standard indemnification and non-beneficiary language. You can click here to download a copy of a form letter of direction.

The new payee will also need to provide us with a completed and signed W-9 Tax Form (if the new payee is a U.S. person), W8-BEN Tax Form (if the new payee is a non-U.S. individual), or W8-BEN-E Tax Form (if the new payee is a non-U.S. entity). Instructions for the W9 may be found here, instructions for the W8BEN can be found here, and instructions for the W8BEN-E can be found here. These instructions should help you determine which form you need to complete and submit. If you have further questions about which form you should complete, consult your tax advisor.

Please send the completed and signed letter of direction and tax form to us via email at RoyaltyQuestions@WMG.com or via regular mail at: Warner Music Group, Center of Excellence for U.S. Shared Services, ATTN: Inquiries Team — 511 Union Street, Suite 1200, Nashville, TN 37219. If you have additional questions or need additional assistance, please call the WMG Royalties Hotline at 877-343-7784. We would be happy to review your draft letter of direction before you sign it and return it to us, to make sure that you have prepared it correctly.

How do I arrange to have courtesy copies of my statements sent to someone else?

The original contracting party or parties associated with your account must send us a signed, written request identifying the vendor and contract number(s) for the account(s) concerned via email at RoyaltyQuestions@WMG.com or via regular mail at Warner Music Group, Center of Excellence for U.S. Shared Services, ATTN: Inquiries Team — 511 Union Street, Suite 1200, Nashville, TN 37219.

How do I get a check reissued?

If you have the check that you would like us to reissue, please send us a scanned copy of the check via email at APInquiry@WMG.com, and ask us to reissue the check. If you do not have the check, please call the WMG Royalties Hotline at 877-343-7784 or send an email with your vendor or contract number and any information about the check that you have to RoyaltyQuestions@WMG.com.

Can you send me my royalty payments via direct deposit?

Yes. To set up direct deposit, please fill out our Direct Deposit form and then send the completed and signed form to us via email at RoyaltyQuestions@WMG.com or via regular mail at Warner Music Group, Center of Excellence for U.S. Shared Services, ATTN: Inquiries Team — 511 Union Street, Suite 1200, Nashville, TN 37219.

Why did you send me a royalty statement, but no royalty check?

There are many reasons why your account may not be payable, including: your account balance is “unrecouped”; your account is on legal hold; or the payable balance on your account has been transferred to another account and either paid through that account or applied to an unrecouped balance in that account. If you have questions about why you did not receive a royalty check for a particular account, please call the WMG Royalties Hotline at 877-343-7784 or send an e-mail to RoyaltyQuestions@WMG.com. In order to help us access your account information quickly, please be ready to provide the vendor and contract numbers that appear at the top of your royalty statement.

My 1099 has an incorrect address or payee. How can I get this corrected?

Please contact the WMG Royalties Hotline at 877-343-7784 or APInquiry@WMG.com. In order to help us access your account information quickly, please be ready to provide the vendor and contract numbers that appear at the top of your royalty statement.

When will you send me my 1099?

We send 1099 tax forms via U.S. mail in January of each year to the address on file. If you have not received one by the end of January, please call the WMG Royalties Hotline at 877-343-7784 or email us at APInquiry@WMG.com, and ask us to resend you a copy.

Why are you withholding taxes from my royalty payments?

Your account may be subject to an IRS levy or we may not have an updated or valid tax form. Please call the WMG Royalties Hotline at 877-343-7784 or email us at RoyaltyQuestions@WMG.com if you would like more information about the specific reasons we are withholding amounts on your account.

How do I register to access the WMG Artist Royalties Portal?

We have sent (or will send) each artist royalties payee a letter and registration form in the mail, setting out detailed instructions on how to register to receive access to the WMG Artist Royalties Portal. If you have any questions about the registration process, please call the WMG Royalties Hotline at 877-343-7784 or email us at ArtistRoyalties@wmg.com.

I forgot my password, how do I reset it?

On the WMG Artist Royalties Portal homepage, you will see text that reads “Forgot your password” just below where you usually enter your Username. Click on the text and follow the directions that are provided in order to reset your password.

How do I change the email address that I use to log into the Portal and that you use to send me email notifications via the Portal?

Once you are logged in to the WMG Artist Royalties Portal, you will see a menu button in the top right corner of the screen, which appears as three horizontal lines. Click on the button and select the option to go to your Portal Profile. From there, follow the directions that are provided in order to change your email address.

I forgot the email address I’m supposed to use to log in to the Portal.

Please call the WMG Royalties Hotline at 877-343-7784 or email us at ArtistRoyalties@wmg.com for assistance.

How far back in time will I be able to access my statements via the Portal?

The first set of statements we post to the WMG Artist Royalties Portal will be for the period ending June 2016. We will post statements for each subsequent period to the Portal when they are due.

How do I open the Earnings Detail (.txt) file provided on the portal?

Click here to open a PDF that sets out detailed instructions. You may want to save the instructions to your computer for future reference.

What fields are in the Earnings Detail (.txt) file and what do they mean?

We have created an Excel file that provides a full explanation of the information in the Earnings Detail (.txt) file. You may want to save the explanation to your computer for future reference.

For Earnings Detail files that correspond to June 2016 and September 2016 Statements, click here to open the Excel file

For Earnings Detail files that correspond to December 2016 through May 2018 Statements, click here to open the Excel file

For Earnings Detail files that correspond to June 2018 statements or later, click here to open the Excel file

What are groups and how do they work?

Groups are hand-picked collections of accounts that can be accessed in a single view. To learn more about what they are, why they're helpful, and how to use them, please visit our Guide to Using Groups.

I currently have more than one Portal login, and I want to combine them into one. How do I do that?

Please call the WMG Royalties Hotline at 877-343-7784 or email us at ArtistRoyalties@wmg.com to discuss combining Portal logins.

I want to revoke the Portal access that I previously authorized for my representative (e.g. manager, accountant, lawyer, etc.). How do I do that?

Please call the WMG Royalties Hotline at 877-343-7784 or email us at ArtistRoyalties@wmg.com to discuss revoking the Portal access credentials associated with your royalty account(s).

How do I authorize additional people to access my accounts on the Portal?

Please call the WMG Royalties Hotline at 877-343-7784 or email us at ArtistRoyalties@wmg.com to discuss authorizing additional users to access your royalty account information in the Portal.

Which browsers will the Portal operate on?

The WMG Artist Royalties Portal is designed to operate on the browsers listed below. If you are not using one of these browsers (or versions) to interact with the Portal, please download or upgrade to a new browser or supported version from any of the sites below. If you elect not to upgrade your desktop browser, your experience may not be optimal, or you may not be able to use certain tools on the Portal

Windows 7 and Higher Macintosh 10.6 and Higher iOS 8 and Higher Android 4.0 and Higher
Internet Explorer 10 and higher Safari 9 and higher Safari - -
Chrome 48 and higher Chrome 48 and higher Chrome Chrome
Firefox 44 and higher Firefox 44 and higher - - - -